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Car Detail Alexandria Resource
Prepare Your Employees
If you are dedicated to providing your customers with only the best in quality care and service you will need to know that all of your employees are on board with your level of standard.
Points to Consider:
-Make sure your employees share your same standard and commitment to being a customer-driven, quality-production detail shop.
-Begin your employee relations with a sound understanding of clear communication. Tell them exactly what is expected of your crew.
-Dont simply tell your employees of your level of standard show them.
-Explain to your employees that they will be part of a quality-conscious organization and they will discover that quality does equal production, profits and customer satisfaction.
When your customer leaves entirely happy they will willingly pass on a discount opportunity to someone they know like a family member. There are cheaper towels available, but the bitter taste of poor quality quickly overwhelms the sweetness of a good deal. Every surface is affected, including paint, plastic, rubber, and vinyl, among others. For your customers who must leave their vehicles behind to be detailed, offer a mode of transportation for their convenience. If you choose to go mobile or have a secondary mobile service available you could branch out even further. |
